DELIVERY 

STANDARD - £3.99 GBP - Delivered within 2-3 working days. 

Order before 9pm Monday-Friday or before 3pm GMT on Sunday.

 

HOW TO  RETURN ITEMS

If you are unhappy with your purchase or would like to return your items, please send your items back to our Distribution Center.

Gymbuddy clothing must be returned by mail. Your return needs to arrive back to our warehouse within 14 days of receiving. It is your responsibility to send the item's back to Gymbuddy's warehouse if you require a refund or an exchange.

To process a return, please follow these simple steps:

Complete a returns request form which is included in your packaging. 

Mail your return to:

Gymbuddy Heath and Fitness Ltd
Projects House
Fitzerbert Road
Farlington
Portsmouth
PO6 1RU  

 

Gymbuddy does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Depending on the shipping method and carrier selected, your return package may take several days to reach us.

Please allow 3 business days to process your return once it is received by our Distribution Center. 

We offer refunds on all full price items. Any items purchased in sale or with a promotional code will be refunded the amount they paid. 

Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.

WHAT IS YOUR RETURNS POLICY?

Please package your item/s back in the original packaging, all tags need to be attached to the unworn item/s and there needs to be no evidence of stains or odours.

HOW LONG DOES THE RETURNS PROCESS TAKE?

We will process the refund or exchange (if available) within 3 working days of receiving your returned items, but it may take a further 3-5 working days for a refund to show in your bank account, dependant upon the bank.

We offer refunds on all full price items. Any items purchased in sale or with a promotional code will receive the amount they paid for the item.  

CAN I EXCHANGE AN ITEM?

If you're exchanging an item for a different size or colour, we'll cover any cost increase, or alternatively refund any cost decrease. Otherwise, if you're exchanging an item for a different product that costs more, we'll charge you the difference in price. We'll refund you the difference if the new item costs less.

DO YOU PROVIDE RETURN SHIPPING LABELS?

We are not offering free returns and it is the customer's responsibility to send the item back to us.

I RECEIVED MY ORDER - BUT MY ITEM IS WRONG / DEFECTIVE / INCORRECT OR MISSING - WHAT DO I DO?

Most of our items are popular, they can go out of stock quickly. Unfortunately, that means that occasionally we’re not able to send you all the items in your order. We understand that this can be very frustrating and we will issue you with a refund for your missing item.

We always try to let you know before your order is shipped that there is an out of stock item and issue you with a refund. However, if you receive your parcel and there's a wrong, defective or missing item and you haven't received an email from us, please get in contact with our support team at support@gymbuddy.co.uk and they will be able to assist you with this.

 

DOES MANIERE DE VOIR ISSUE REFUNDS?

Yes, We offer refunds on all full price items. Any items purchased in sale or with a promotional code will be refunded to the amount that was paid. 

IT’S BEEN OVER 30 DAYS SINCE I RECEIVED MY ORDER. CAN I STILL RETURN ITEMS?

No, order cancellations must be made in writing via email within 14 working days after the first day of possession. To cancel your order please contact us at support@gymbuddy.co.uk or send a letter to our returns address above, including your order number to discuss next steps.

Your return needs to arrive back to our warehouse within 14 days of cancellation. It is your responsibility to send the item/s back to Gymbuddy's warehouse if you require a refund or an exchange.

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